Legal
Information security
Protecting the information of our customers and their users is at the core of our service.
ISO/IEC 27001:2022 certification
Our Information Security Management System (ISMS) is certified under ISO/IEC 27001:2022, reflecting our commitment to the confidentiality, integrity and availability of our customers’ data.
Financial Superintendence Circular 052
We comply with Colombian Financial Superintendence Circular 052 on minimum security and quality requirements for handling information through distribution media and channels.
Service continuity
We maintain automatic, redundant reconnections with every mobile operator, load balancing and separation of critical processes such as OTP notifications.
Incident reporting
If you identify a possible security incident or a fraudulent message using our infrastructure, report it through the support form by choosing the “Security” request type.
This summary is for information only and does not replace the official document (in Spanish).