Higher recovery
thanks to SMS outperforming traditional channels.
E-commerce logistics
Melonn
Boosting repeat purchases and traceability for the e-commerce fulfillment leader
Read storyComboplay · E-commerce tech
More effective collections with business SMS
Comboplay automated its SMS payment reminders, integrated by API, to recover more receivables at lower cost and in full compliance with collections regulations.
Summary
The challenge
Payment reminders that didn’t arrive on time and manual collections over calls and emails that went unanswered.
The solution
Automatic SMS reminders before, on and after the due date, segmented and integrated by API.
The result
Higher recovery, lower operating costs and notifications 100% aligned with regulations.
- 3
- reminder moments: before, on and after the due date
- Real time
- deliverability and effectiveness metrics
- 100 %
- of notifications compliant with collections rules
About Comboplay
Comboplay is a Colombian company offering digital entertainment and financial services tied to subscription plans and top-ups, operating in several cities.
In its market, a direct and ongoing relationship with users is key to loyalty and service continuity.
The challenge
Comboplay faced a major challenge in collections and user notifications:
- Make sure payment reminders arrived on time.
- Manual processes that took time and reduced efficiency.
- Low recovery rates with calls and emails that often went unanswered.
- A direct, reliable and measurable channel that guaranteed immediacy.
The solution
With Inalambria’s business SMS, Comboplay transformed its notification and collections strategy:
- Automatic reminders: by SMS before, on and after the due date.
- Personalized alerts: for different customer segments, reducing subscription delinquency.
- API integration: with its internal systems, scaling notifications without growing the team.
- Real-time metrics: on deliverability and effectiveness for better decisions.
Results
Lower operating costs
by relying less on calls and manual processes.
Happier customers
with clear, timely and non-intrusive reminders.
Traceability
with auditable reports and performance metrics.
Regulatory compliance
with expert consultants, notifications 100% aligned with the rules governing collections SMS.
Business SMS, a strategic channel for collections and critical notifications.
Comboplay streamlined its internal processes and strengthened customer relationships, with the peace of mind of full compliance with current regulations.
Success stories
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