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Read storyITP · Cloud software
Automatic WhatsApp notifications that improve the customer experience
ITP replaced manual notices with automatic, personalized WhatsApp notifications, with fewer errors, more punctual pickups and happier customers.
Summary
The challenge
Manual notices about scheduled pickups that caused delays and scheduling errors.
The solution
Automatic, personalized WhatsApp notifications with the details of each pickup.
The result
Less manual work and fewer errors, more punctual pickups and fewer late payments.
About ITP
International Technology and Processes S.A.S. (ITP) develops an ERP that connects every area of a business (finance, HR, sales, logistics and projects) and manages logistics and transport services in Colombia.
Its operation is now integrated with Inalambria’s smart alerts and notifications.
Inalambria’s solution has significantly improved our ability to communicate with customers. Automation reduced errors, clear real-time information improved the experience, and compliance with local regulations gives us peace of mind in how we handle information.
The challenge
One of ITP’s main challenges was accurately telling customers the details of scheduled pickups. Notifications were sent manually, causing information delays and possible route scheduling errors.
It needed customers to receive route and schedule information on time and clearly.
The solution
Inalambria implemented a WhatsApp messaging solution that automates personalized notifications with the specific details of each customer’s pickup.
The integration made communications more efficient and gives customers accurate information in real time.
Results
Better experience
clear, personalized and timely messages that build trust in ITP.
Higher satisfaction
fewer incidents caused by missing information.
Security and compliance
customer data handled securely and in line with Colombian regulations.
Measurable results
more punctual pickups and fewer late payments thanks to automatic reminders.
Automated, accurate, real-time communication.
With WhatsApp and Inalambria, ITP turned an error-prone manual task into a reliable process that improves its customers’ experience.
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