Consistent, personal communication
that supports sales follow-up, operations and loyalty.
Education
NT Instituto de Inglés
Optimizing payment management and student communication
Read storyExtudia · Education
Supporting students who dream of studying abroad
Extudia supports prospects and students at every stage with personalized SMS, without losing the personal touch that defines its service.
Summary
The challenge
Keep communication timely and personal through a long process, without overloading the team.
The solution
A direct, scalable SMS channel for quotes, appointments, documents, enrollment and loyalty.
The result
Consistent, personal communication from start to finish, with wide coverage across all carriers.
About Extudia
Extudia guides people who want to study abroad in choosing destinations, institutions and programs, and advises them through every stage of the process.
Its offer combines close guidance, international experience and a broad range of academic options.
With Inalambria we keep more timely and personal communication with our students at different moments of their journey. SMS has helped us support them better and give more continuity to our sales and operations work.
The challenge
The challenge was to keep communication timely, clear and personal with prospects and students throughout a process that requires constant follow-up.
It wasn’t just about reminders, but about staying in touch at key moments (information, quotes, appointments, admissions, documents and loyalty) without overloading the team or losing the personal touch.
The solution
Inalambria set up a direct, personal and scalable SMS channel for Extudia, with a warm tone that connects sales contact and operational follow-up. Today it is used for:
- Relationship building and loyalty.
- Following up on quotes and virtual appointments.
- Sending information and documents.
- Enrollment and support notifications along the way.
Results
Present across the whole journey
messages accompany the student from first contact to after arrival.
Wide coverage
across mobile networks, with a high level of personalization.
Scale with a personal touch
Extudia scaled its communication without losing the human side of its value proposition.
A fast, personal and reliable channel at every stage.
With Inalambria’s support, Extudia consolidated how it supports students and prospects, from first contact to life abroad.
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